Refund & cancellation policy

Last updated: 05 October 2026

1. Automatic credits to your wallet

These happen on their own — you do not need to ask:

• Failed searches — a search that could not be completed is never charged. For single searches and the MSME Details Finder the held amount is returned immediately; for bulk runs it is credited back after the run (above the per-run minimum).
• No record — you pay only ₹5 for a PAN with no MSME record. The MSME Details Finder charges nothing when no details are found.
• Bulk runs — every bulk run has a minimum charge of ₹1,000 + GST, which is always charged. PANs × ₹25 (at least the minimum) is collected when you confirm; after the run you pay ₹25 per MSME found and ₹5 per no record, not less than the minimum. Any amount above the minimum for no-record and failed PANs is credited back to your wallet at the end of the run.
• Invalid and duplicate PANs in a file are skipped before you confirm and are never charged.

Credits back keep the validity of the original payment (12 months from the payment date).

2. Cancelling a bulk file

After uploading a file you see the PAN count and the amount before anything is charged. Choose Cancel on that screen and nothing is charged. Once you confirm, the file starts immediately and cannot be cancelled; amounts above the per-run minimum are credited back as described above.

3. Wallet balance

Money added to the wallet is an advance for searches. It is not refundable in cash and cannot be transferred, except in the cases below. Balance not used within its 12-month validity lapses.

4. When we refund to your bank or card

• Payment debited but wallet not credited — usually fixed automatically within minutes. If not, write to us with the Razorpay payment ID; we credit the wallet or refund in full.
• Duplicate payment — the same amount paid twice by mistake is refunded in full on request.
• Service not available — if we are unable to provide the service to you at all, unused paid balance is refunded on request.

Refunds go back to the original payment method through Razorpay, normally within 5–7 working days of approval. GST on refunded amounts is reversed as per law.

5. How to ask

E-mail info@msmechecker.com within 30 days of the payment, with your registered e-mail, the receipt number and the Razorpay payment ID. We reply within 3 working days.